SAP Service & Asset Manager (SSAM)

Achieve Operational Excellence with SAP Asset Manager

Explore how SAP Mobile Asset Management solutions can help you transform your business processes and deliver excellence at scale.



SAP Service & Asset Manager (SSAM)

SAP Asset Manager' is a comprehensive solution within SAP that enables the complete digitalisation of workforce operations for maintenance and inspection management. This end-to-end solution eliminates overhead costs and work processing delays to improve first-time resolution rates, customer satisfaction and business productivity. Powered by SAP's latest technologies, this solution offers a prolonged life of your assets with guided workflows and timely processing of service and work orders, notifications, and asset and customer master data.



Best-in-class SAP Mobile Asset Management Solutions

Getting the right information to your workers at the right time can be a challenge, especially when they are working in remote locations. A typical day starts with the workers visiting a central location to obtain their list of jobs for the day or week. Once issued with their work orders, time is often spent searching, printing, and sorting work instructions, drawings and results from sheets, at the end of the day they spend time filling out paperwork. This is wasted time when they could be out maintaining important equipment.

When it comes to Asset Manager or any mobile EAM product, every company has varying and bespoke needs.  These variations hold the key to efficiencies at the grass-route level. At CA, we have formulated three implementation options for SAP Asset Manager. Based on your business requirements, we will recommend a suitable option and work with you on your implementation. Backed with recognised expertise in SAP EAM, CA can empower you with connectivity, accuracy of data and improved efficiency.

Key Features



SAP's Mobile Working Solution

  • Data is kept in SAP - right where it belongs - without the need for any duplication or complex interfaces.
  • Single-source of truth offering consistent information, whether viewing it in ECC or S4/HANA desktop solution, on a Mobile Tablet or Smartphone running iOS, or Android software.
  • Secure in SAP - ensures all user access, roles & authorisation protocols are followed, as well as any errors that may be initiated.
  • Activities are logged and stored in SAP directly using desktop access.


Part of the SAP Intelligent Asset Management (IAM) Suite

  • A pathway to Maintenance Excellence.
  • Easily deployed using Cloud-based technology without the need for additional servers or complex interfaces.
  • Reduces IT investment, and a move to the framework of Operational budgets.
  • Reduces complexity & implementation time for a quicker uptake on the mobile solution for increased reliability and cost savings.


Standard SAP PM Functionality - Placed Directly in Your Workers' Hands

  • Easy Notification creation sent directly to the equipment when the details are entered.
  • Using the Smartphone or tablet in-built features to easily scan QR codes or read RFID chips ensures all information is quickly obtained.
  • All information available to-hand: work instructions, procedures, drawings, tools and materials synchronised within Asset Manager to enable access even when off-line.
  • Easily enter time confirmations and work order completions, giving schedulers current visibility of work status and monitor progress throughout the shift.

Revolutionalise the SAP Service & Asset Manager via Improved Efficiency

SAP Asset Manager - Key Benefits

Improved Adoption

Simpler and 'Technician Friendly' Workflows improve the acceptance by Technicians, making it easier to train them and adopt the solution.


Improved Data Quality

Simpler workflows and the ability to execute tasks more quickly will often lead to more accurate results as it reduces the chances of human error.


Time Savings in Gatekeeping Process

Improved Data Quality and Accuracy allow a streamlined Gatekeeping process making it easier to take a quick and informed decision without 'back-and-forth' verifications.


Overall Improved Efficiency and Productivity

Simple workflows & Screens enable maintenance technicians to access all necessary information and data on their smartphones or tablets quickly & effortlessly, allowing for effective task completion.


Filterable Reports

Customised, pre-defined, & configurable reports


Visibility of historic trends

Generate reports and perform in-depth analysis.


Reduce Breakdowns

Improved asset utilisation for overall equipment effectiveness


Live Data

Deeper insights to enable data-driven business decisions.


CA’s Approach to Product Implementation



1) Assessment

CA's product implementation approach starts with a free readiness assessment. Here, we usually assess the Business Process around planning, execution and reporting/analysis.

This will allow us to advise on potential 'process refinements needed', which usually occur parallel to the rest of the project activities.

2) Implementation

At CA, we follow SAP's proven 'Activate Methodology' and CA's proven governance model, designed to get all the necessary stakeholders involved at the right time.

The model involved weekly progress calls with progress reports and monthly steer-co meetings with project sponsors/owners.

3) Embedding/Adoption

The mentioned stakeholder engagement approach has proven to ensure successful project delivery, go-live, and user adoption to derive the intended ROIs.

The implementation also includes a well-structured training program targeting all user groups, such as Maintenance Technicians, Team Lead, Master Data Maintainers and Management (for analytics).