SAP S/4HANA with SAP Move to SAP S/4HANA with CA Resource

What is S/4HANA?

S/4HANA is the latest ERP solution from SAP and is the core of the ‘Intelligent enterprise’. Taking advantage of in-memory HANA technology, business processes can be radically improved, and embedded analytics enhanced. This is alongside an intuitive new user interface (FIORI) which enhances experience and effectiveness.

If you are an SAP ERP ECC customer looking to move to SAP S/4HANA, CA Resources is a SAP Qualified company with skilled resources and expertise.

SAP Support Services

Selecting the SAP Support partner that is the good fit for your business can be a exhausting prospect. However, CA Resource understands the importance of a strategic partnership and helping clients get the most from their investment in SAP. CA Resources delivers a full functional and technical SAP support services. Over the past 5 years we have listened to our clients and developed a highly flexible and engaging model to suit their needs. Whether it be to augment your internal team or a full outsource, our objective is to reduce the quality, severity, and impact of incidents. We do this by providing proactive services and focusing on continuous business improvement.

Why choose CA Resource as your African/South African SAP Support Partner?

  • Our Support Model – We offer a variety of model options and types, the most popular is our cost-effective flexible support service which is based on a time call-off in low 15-minute increments for all support related services and small change requests.
  • Highly experienced, African based, Senior Application and Technical SAP Consultants – Our team of expert consultants improve the quality of the service with their extensive knowledge, and reduce the time taken to resolve incidents and deliver changes. This results in a market-leading cost-to-value model.
  • CA Resource Advanced Monitoring – CA can provide an automated preventative technical support service. Our objective is to avert serious incidents, and if they cannot be prevented, to get the solution up and running as quickly as possible. We respond to and action critical alerts on a 24×7 basis.
  • Continuous Business Improvement – through our unique and engaging approach to account management CA offers a high value-add service by completing functional and technical health checks, reviewing ticket trends, and root cause analysis alongside improvements from SAP.

At CA IT and support are core to what we do and support is no exception. Some highlights of this are:

Onboarding

Our transition approach has been developed over many years and ensures that your support service starts efficiently and effectively from day one

Scope

Our model can support all of SAPs product portfolio whether on prem or in the cloud, supporting users locally based or anywhere in the world

Cost Reduction

Comes in many forms such as methods to reduce ticket volumes or identifying processes for automation and system improvements to help to reduce your costs

Flexibility

Flexible contracting and ITIL aligned support options enabling a truly bespoke model to be defined that meets your needs and budget

Monitoring

Our technical support, 24x7 system monitoring and health checks ensure complete peace of mind; with comprehensive KPI reports provided

Sustainability

Understanding the impact of what we do through Hybrid working, reducing unnecessary printing, travel whilst encouraging sustainable transportation and much more

How the Model Works

As an independent SAP consultancy – CA Resource that form a part of the Global network can provide local support to any of the countries in any region. The size and scope can be tailored specifically to your needs along with countries, time zones, localisation expertise and local languages to provide support to meet your unique requirements.

No matter where support is delivered to, the services are all provided under one flexible support contract managed by CA Resources in South Africa with local in-country service delivery managers where needed.

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